At Egy Travelers, we are committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://egytravelers.com/, use our services, or interact with us.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

1. Information We Collect

We may collect personal information from you in various ways, including when you book a tour, send us an inquiry, subscribe to our newsletter, or otherwise interact with our website. The types of information we may collect include:

  • Personal Identification Information: Name, email address, postal address, phone number, date of birth, nationality, passport details (for booking travel).
  • Payment Information: Credit card details, bank account information, and billing address (processed securely by third-party payment gateways; we do not store full payment card details on our servers).
  • Travel Information: Tour preferences, dietary restrictions, special requests, emergency contact information, travel dates, and other details necessary for your travel arrangements.
  • Technical Data: IP address, browser type and version, operating system, referral source, pages viewed, time spent on pages, and other usage data collected automatically through cookies and similar technologies.
  • Communication Data: Information you provide when you communicate with us via email, phone, or online chat.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide Services: To process your bookings, arrange tours, manage your travel itinerary, and provide customer support related to your travel arrangements.
  • To Communicate with You: To send booking confirmations, updates, essential travel information, respond to your inquiries, and provide customer service.
  • For Marketing and Promotions: To send you newsletters, special offers, promotions, and information about new tours or services that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
  • To Improve Our Services: To understand how our website and services are used, gather feedback, troubleshoot technical issues, and enhance the user experience.
  • For Security and Fraud Prevention: To protect our website and services from fraudulent activities, unauthorized access, and other illegal acts.
  • To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements, including record-keeping and reporting obligations.

3. How We Share Your Information

We may share your personal information with third parties only when necessary and under strict confidentiality agreements for the purposes outlined in this Privacy Policy:

  • Service Providers: We share information with third-party service providers who assist us in operating our business and providing our services, such as hotels, transportation companies, tour guides, payment processors, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was provided.
  • Travel Partners: For specific tours or packages, we may share necessary information with our travel partners (e.g., airlines, cruise lines, destination management companies) to facilitate your travel arrangements.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government investigation).
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
  • With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

  • Encryption: Using Secure Socket Layer (SSL) technology to encrypt data during transmission.
  • Access Controls: Restricting access to personal data to authorized employees and service providers who need the information to perform their job functions.
  • Regular Audits: Periodically reviewing our security practices to ensure they remain robust.
  • Data Minimization: Collecting only the personal data that is strictly necessary for the purposes for which it is collected.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal information under certain circumstances.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal information, particularly for direct marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and personalize content.

  • Cookies: Small data files stored on your device that help us remember your preferences, track your activities on our site, and gather information for analytics.
  • How We Use Cookies: We use cookies for essential website functionality, performance analysis, user preferences, and marketing purposes.
  • Your Choices: You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18 without parental consent, we will take steps to delete that information as soon as possible. If you believe we may have collected information from a child under 18, please contact us.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications signifies your acceptance of those changes.